The Power of Unity, The Dignity of Difference

The Quality Assurance department is responsible for monitoring and supporting the implementation, communication and continual improvement of Matawa First Nations Management’s (MFNM) Quality Management System (QMS) to ensure that we consistently achieve exceptional service delivery for the Matawa First Nations and their membership.

MFNM’s Board of Directors has formally mandated our Quality Management System (QMS), an administrative system of processes that documents objectives, policies, procedures, responsibilities, actions, milestones and improvements. MFNM ensures organizational compliance with regulatory and legislated requirements and external stakeholder expectations. Quality management promotes organizational efficiency, accountability, and transparency while striving for continual improvement and growth.

On July 09, 2025, MFNM was registered by Intertek, ISO 9001:2015 Auditors, as conforming to all the requirements of the ISO 9001:2015 Standard for Quality Management Systems.

Quality Policy

Matawa First Nations Management (MFNM) and its affiliated entities will continually strive to meet the diverse program and service needs of our member First Nations and their membership while complying with obligations, legal requirements and the ISO 9001 standard for quality management.

Satisfaction of service delivery will be monitored through formal documentation and documented responses to feedback from member First Nation leadership, their community membership and other stakeholders. Satisfaction in service delivery will be enhanced through excellence in leadership, management and service delivery supported by the adoption, use and monitoring of best practices, risk management, informed decision-making, and prevention of process loss and negative impacts to quality.

MFNM will ensure continual improvement on our quality management, operations and service delivery through development, adoption and implementation of clear, measurable, achievable and appropriately resourced objectives for performance.

MFNM’s quality management system will be widely, clearly and effectively communicated.

QMS POL 001 | Quality Assurance | Issued: October 30, 2012 | Revised: 001 / 12DEC2024 | BoD Approved

Updated: September 15, 2025